Scalehat Privacy Policy


We collect your information which is used by our subcontractors. They ultimately choose how and why to use your information. For more details of the usage of your information kindly visit their privacy policy.

We greatly value the trust of our customers. Our goal is to make online business more convenient and affordable.

Scalehat needs to gather and use certain information about individuals.

These can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.

This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards — and to comply with the law.


Why this policy exists

This data protection policy ensures Scalehat:

• Complies with data protection law and follow good practice

• Protects the rights of staff, customers and partners

• Is open about how it stores and processes individuals’ data

Protects itself from the risks of a data breach

Data protection law

The Data Protection Act 1998 describes how organisations — including Scalehat— must collect, handle and store personal information.

These rules apply regardless of whether data is stored electronically, on paper or on other materials.

To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

The Data Protection Act is underpinned by eight important principles. These say that personal data must:

1. Be processed fairly and lawfully

2. Be obtained only for specific, lawful purposes

3. Be adequate, relevant and not excessive

4. Be accurate and kept up to date

5. Not be held for any longer than necessary

6. Processed in accordance with the rights of data subjects

7. Be protected in appropriate ways

People, risks and responsibilities
Policy scope

This policy applies to:

• The head office of Scalehat

• All branches of Scalehat

• All staff and volunteers of Scalehat

• All contractors, suppliers and other people working on behalf of Scalehat

What information we collect about and why:



email address

-phone number

-payment information you provide, such as your payment card number or PayPal account

-to confirm your identity, to contact you about our products or services, to complete transactions

-to provide you with recommendations

-to determine if you are eligible for specific offers or payment methods ect.

-to pre-fill your payment information for paying the bill or any other payments

-to determine if you are eligible for specific offers or payment methods

Scalehat shares your personal information with service providers, including our subprocessors, to help us provide you with our services, which often requires us to share personal information. Scalehat cooperates with the companies which provide dropshipping service. After you connect your store to Scalehat, the dropshipping companies get access to your store as well. If you need their privacy policy, kindly visit them and check.

Our team of developers has access to our personal information for encrypting it. None of our developers uses or shares your personal information with a third party (which are not included to the list of dropshipping services we work with)

Data protection risks

This policy helps to protect Scalehat from some very real data security risks, including:

Breaches of confidentiality. For instance, information being given out inappropriately.

Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.

Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data.

Data protection risks

Everyone who works for or with Scalehat has some responsibility for ensuring data is collected, stored and handled appropriately.

Each team that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles.

Data protection risks

General staff guidelines

• The only people able to access data covered by this policy should be those who need it for their work

• Data should not be shared informally. When access to confidential information is required, employees can request it from their line managers.

• Scalehat will provide training to all employees to help them understand their responsibilities when handling data.

• Employees should keep all data secure, by taking sensible precautions and following the guidelines below.

• In particular, strong passwords must be used and they should never be shared.

• Personal data should not be disclosed to unauthorised people, either within the company or externally.

• Data should be regularly reviewed and updated if it is found to be out of date. If no longer required, it should be deleted and disposed of.

• Employees should request help from their line manager or the data protection officer if they are unsure about any aspect of data protection.

Data protection risks

Data storage

These rules describe how and where data should be safely stored. Questions about storing data safely can be directed to the IT manager or data controller.

When data is stored on paper, it should be kept in a secure place where unauthorised people cannot see it.

These guidelines also apply to data that is usually stored electronically but has been printed out for some reason:

• When not required, the paper or files should be kept in a locked drawer or filing cabinet.

• Employees should make sure paper and printouts are not left where unauthorised people could see them , like on a printer.

Data printouts should be shredded and disposed of securely when no longer required.

When data is stored electronically, it must be protected from unauthorised access, accidental deletion and malicious hacking attempts:

• Data should be protected by strong passwords that are changed regularly and never shared between employees.

• If data is stored on removable media (like a CD or DVD), these should be kept locked away securely when not being used.

• Data should only be stored on designated drives and servers , and should only be uploaded to an approved cloud computing services.

• Servers containing personal data should be sited in a secure location , away from general office space.

• Data should be backed up frequently. Those backups should be tested regularly, in line with the company’s standard backup procedures.

• Data should never be saved directly to laptops or other mobile devices like tablets or smart phones.

• All servers and computers containing data should be protected by approved security software and a firewall.

Data use

Personal data is of no value to Scalehat unless the business can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft:

• When working with personal data, employees should ensure the screens of their computers are always locked when left unattended.

• Personal data should not be shared informally . In particular, it should never be sent by email, as this form of communication is not secure.

• Data must be encrypted before being transferred electronically. The IT manager can explain how to send data to authorised external contacts

• Employees should not save copies of personal data to their own computers . Always access and update the central copy of any data.

• If data is stored on removable media (like a CD or DVD), these should be kept locked away securely when not being used.

Data accuracy

The law requires Scalehat to take reasonable steps to ensure data is kept accurate and up to date.

The more important it is that the personal data is accurate, the greater the effort Scalehat should put into ensuring its accuracy.

It is the responsibility of all employees who work with data to take reasonable steps to ensure it is kept as accurate and up to date as possible.

• Data will be held in as few places as necessary . Staff should not create any unnecessary additional data sets

• Staff should take every opportunity to ensure data is updated . For instance, by confirming a customer’s details when they call.

• Scalehat will make it easy for data subjects to update the information Scalehat holds about them. For instance, via the company website.

• Data should be updated as inaccuracies are discovered. For instance, if a customer can no longer be reached on their stored telephone number, it should be removed from the database.

• It is the marketing manager’s responsibility to ensure marketing databases are checked against industry suppression files every six months.

You have the right to access and control your own personal information anytime. If you decide to stop using our service we will remove all your personal information right away. All you need to do is to contact customer support service and leave a request for account cancellation.

Disclosing data for other reasons

In certain circumstances, the Data Protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject.

Under these circumstances, Scalehat will disclose requested data. However, the data controller will ensure the request is legitimate, seeking assistance from the board and from the company’s legal advisers where necessary.

Providing information

Scalehat aims to ensure that individuals are aware that their data is being processed, and that they understand:

• How the data is being used

• How to exercise their rights

• To these ends, the company has a privacy statement, setting out how data relating to individuals is used by the company.